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The NCZ Portal uses a role-based permission system to control what each team member can see and do. Every user belongs to a role that determines which menu items appear and which actions — such as adding data, editing records, or deleting entries — are available. This page explains how to manage users in your account and how permissions work across the two user categories: NCZ admin users and company users.

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User types: NCZ users vs company users

The portal distinguishes between two broad user categories based on the company a user belongs to. NCZ admin users are internal staff at Neutral Carbon Zone. They can access administrative views such as the Companies list, the cross-company Users admin view, and admin-level certification management across all registered organisations. These sections are hidden from company users. Company users belong to a specific registered company. They land on the Certifications page after login and only see data for their own organisation. Company users access their team members through the Users section, which shows only people within the same company.
Your account’s user type is set when the NCZ team creates your organisation in the portal. Contact your NCZ account manager if you need to change it.

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Viewing your users

Navigate to Users in the left sidebar. You see a table showing each user’s full name, email address, company, role, and status. Use the Search User field to filter the list by name or email. Users appear with one of three statuses:

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Inviting a new user

1

Open the add user dialog

Click + User in the top-right of the Users page. The button is disabled if your role does not include the add permission for users.
2

Fill in the user details

Complete the form with the following fields:
  • Full Name — the user’s display name
  • Email — used for login; cannot be changed after creation
  • Phone — optional contact number
  • Company — the company this user belongs to (NCZ admin users can assign any company; company users can only assign their own company)
  • Role — the permission role for this user (roles available depend on the selected company)
  • Status — automatically set to Pending for new users
3

Save the user

Click Save. The portal creates the user account and sends a verification email to the address you provided. The user must click the link in that email to activate their account.
Each email address can only exist once in the system. If you receive an “Email already exists” error, the address is already registered under a different account.

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Editing a user

Click the edit (pencil) icon on any user row to open the edit dialog. You can update the user’s name, phone number, company, role, and status. The email address field is read-only when editing — to change an email, contact your NCZ account manager.
You cannot edit your own account from the Users list. The edit and delete buttons are disabled for the currently logged-in user to prevent accidental self-lockout.
If a user’s status is still Pending, an additional Send Activation Email button appears in the edit dialog. Use this to resend the verification email if the original expired or was not received.

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Removing a user

Click the delete (trash) icon on a user row, then confirm the deletion in the dialog. Deleting a user removes their portal access immediately and permanently. Their historical data is not removed.

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Understanding roles and permissions

Roles control which sections appear in the sidebar and which operations a user can perform. Each role grants access to a set of portal areas with specific permissions — for example, the ability to view, add, edit, or delete records.
NCZ admin roles have access to cross-company administrative areas:NCZ admin users land on the Dashboard after login.
Role names and which features they include are configured by the NCZ team. If a feature you expect to see is missing from your sidebar, check with your NCZ account manager to confirm your role includes the appropriate permission.

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User profile management

Users manage their own profile details through their account settings. Password resets are handled via email: a reset link is sent to the registered email address and expires after a set period. If your email address needs to change, contact the NCZ support team — email updates require a manual process to keep login credentials in sync with your account record.

Company profile

Update your organisation’s name, address, industry, and description.

NCZ Directory

List your certified business in the NCZ Partner Directory.