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The NCZ Portal is your central workspace for carbon data, certifications, and reports. You access it at portal.nczgroup.com. This page explains how to sign in, what to expect when you first log in, and how to resolve common access problems.

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Signing in

1

Go to the portal

Open your browser and navigate to portal.nczgroup.com. The login page loads automatically.
2

Enter your credentials

Type your user email and password into the fields provided, then click Sign In.
3

Wait for the portal to load

After a successful sign-in the portal authenticates your account and redirects you to your landing page. A loading spinner appears while your account data loads — this is normal and usually takes only a few seconds.
Your account must be created by the NCZ Customer Success Team before you can log in. If you have not yet been onboarded, contact NCZ to get started.

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First login and onboarding

When you log in for the first time, your Customer Success Team will have already set up your account and company profile. You will receive an email invitation with a link to set your password before your first sign-in.
1

Open the invitation email

Look for an email from NCZ containing your account activation link. Check your spam folder if it does not appear in your inbox.
2

Verify your email address

Click the link in the email. The portal opens a verification page and asks you to confirm your email address.
3

Set your password

Enter a new password and confirm it. Once you click Set Password, your account is active and you can sign in.
4

Complete onboarding with your Customer Success Team

Your NCZ Customer Success Team will walk you through the portal, help you complete your company profile, and guide you through your first data submission.
Keep your invitation email until onboarding is complete. The activation link is single-use, but your Customer Success Team can send a new one if needed.

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Session management

The portal keeps you signed in for the duration of your browser session. Closing the browser tab or window ends the session, and you will need to sign in again on your next visit.
For security, avoid signing in on shared or public computers. If you must use a shared device, close the browser completely after you finish to clear your session.

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Troubleshooting login issues

If you cannot remember your password:
1

Click 'Forgot Password?'

On the login page, click the Forgot Password? link next to the password field.
2

Enter your email address

Type the email address associated with your account and click Reset Password.
3

Check your inbox

You will receive an email with a link to reset your password. Click the link and follow the prompts to set a new password.
4

Sign in with your new password

Return to portal.nczgroup.com and sign in using your updated credentials.
The password reset email may take a few minutes to arrive. Check your spam folder if it does not appear in your inbox.
Do not share your password with anyone, including NCZ staff. NCZ will never ask for your password.

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Next steps

Dashboard overview

Learn what your dashboard shows and how to navigate your carbon data.

Company profile

Review and complete your organisation details to ensure accurate emissions reporting.